We love our customers, and we love what they have to say about the products we sell. Here is just some of the wonderful feedback we have received from some of our customers!

If you have a story to share about one of the products or just want to send us thoughts or comments, email us  – we want to hear from you!

Your customer service department deserves a gold star!
“I received the product replacement. Thank you so much. You have a very happy customer and your customer service department deserves a gold star! ”
( Jennifer B. - Fairfax, VA )

Your product prevented a bad situation from becoming worse
“I am a security supervisor in Pasadena, MD. Recently, I was confronted by three aggressive gang members while on patrol. They threatened to kill me. I ordered one of the suspects to back off and he began to reach into his pockets and run at me. I aimed at his face using the light and released two blasts of OC, hitting him in the face. He stopped in his tracks and called for the other suspects to assist him. They had to help him as he could not see and was yelling “It burns, it burns”. I am licensed to carry a firearm, and was at the time, but your product prevented a bad situation from becoming worse.”
( Randy K. - Pasadena, MD )

Effective and efficient customer service
“Thank you very much for your quick response to this situation. I am very pleased with the effective and efficient customer service I received. I will continue to buy from your company and tell my friends and family to do so as well.”
( Jackie V. - Glen Burnie, MD )

Loved the delivery system and refill ability of the MACE Pepper Gun
“I liked the contents of the Hot Pink canisters, but loved the delivery system and refill ability of the MACE Pepper Gun. One of our teaching team, Mike, ex-Marine Corps with serious experience, was intrigued by the MACE Pepper Gun. I see one in his future for his daughter/wife or his hiking outings.”
( Cynthia C. - Linthicum, MD )

This is a life-saving device and outstanding less-than-lethal option for those who are seeking it
“I wanted to comment on an excellent product that everyone I encounter is curious about and wants one: the Mace Gun. I'm an army veteran and work in the bail recovery industry and through my line of work have had to utilize various forms of less-than-lethal devices to help control a situation. Your Mace Gun is by far my favorite. I purchased it not too long ago and love it for several reasons: Accuracy, Range, Ease of use, Reliability, Safety and Effectiveness…Since I have purchased this my girlfriend wants one for personal protection, as well as my boss who also performs security for an apartment complex where there have been many physical altercations with suspicious persons as well as home invasions and a shooting. Please continue to aggressively market this product and keep this on your product line. This is a life-saving device and outstanding less-than-lethal option for those who are seeking it.”
( Ben R. - Dorcey, MD )

It was refreshing to find a company where customer service lives on
“Thanks again for all of your help with my home wireless system. It was refreshing to find a company where customer service lives on. I will be sure to tell all of my neighbors about Maryland Safe Defense."
( Joseph G. - Baltimore, MD )
Testimonials